store policy

customer care

creating space to feel is my intention in all that i do and offer

this includes acknowledging and hearing you if you feel unsettled or unhappy with any aspect of my offerings. though the subjective nature of my art means that i cannot and will not please everyone with my creations - i do aspire to ensure that your investment is honoured and commit to working with you to find a solution at times where one is required

refunds are welcomed, though i encourage you to shop mindfully and ask questions if in doubt - as many as you wish!

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your experience at www.franksmartin.com and with myself are my utmost priority x

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privacy & safety

your privacy will always be the priority as you purchase from and contact www.franksmartin.com

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you will only be added to a subscription list if you give consent in the form of a checkbox at the checkout section of this website - or should you subscribe to regular communication via the mailing list option in the footer of this website

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all payment is processed via a third party: stripe and paypal - no banking, personal or private financial details are held, stored or dealt with outside of these two providers

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no personal data, information or contact details will be shared at any time x

wholesale enquiries

wholesale questions, queries and enquiries are welcomed with open arms!

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please contact me on hello@franksmartin.com to arrange an option that best suits yourself and your wonderful business

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at this moment in time, i kindly ask that wholesale enquiries are mindful of a minimum of 10 items per wholesale order - thank you x

payment methods

- credit/debit card payments via stripe

- paypal

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for now, no offline or in person sales will be made via www.franksmartin.com x